If one’s business is expanding, there comes a time when the current phone number simply won’t cut it as a state of contact any longer. Maybe the business is still using a landline. And customers are unhappy about having a bill for the customer service calls they’re making.
Or perhaps it’s becoming tiring taking business calls on a personal cell phone. When it comes time to assess options, businesses should be thinking about a freephone number. Moreover, deciding to get a 0808 for organization is sound logic for cNumber customers.
However, if these lines don’t immediately sound familiar, they are calls that are billed to the company, not to the customer. 0808 lines are often incorporated by service-based industries eg. hotels, airlines, etc. In other words, businesses that require and have a high volume of customer communication.
For some, deciding what phone number to choose might seem like a pretty small detail. In reality, it really can have a considerable effect on the image of a brand and its relationship with its customers. Users can also read more at cNumber to find out what other numbers are on offer.
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What’s an 0808 number good for
A business phone number can seem like a minuscule concern, but going free phone can have a considerable positive impact on both a company’s brand image. As well as the way in which it can handle customer service.
Brand image
On a fundamental level, having a free number that customers can dial to have a chat and get their issues solved makes any company look good. This is imperative for a company that wants accessibility & friendliness.
cNumber’s 0808 lines additionally accompany impressive trust benefits. They’re highly identifiable as an organization that uses them is unlikely to be seen as “business” phone numbers and a small-time operation. Without the area code connecting the business directly to a state, county, or city, the organization is immediately perceived as having a national presence.
Customer service
When it comes to the web and customer service, new methods do not always equal better. Most clients still overwhelmingly prefer talking to a live agent to overcome difficulties with a product or service. Being able to speak with a company representative will put customers at ease.
Many issues can be solved on-call, then and there. All this and a little charm can give a massive boost to a company’s reputation as service providers.
Beyond a national brand image and accessibility, a cNumber 0808 line also offers specific customer service benefits. Complex problems can be more easily solved in the interactive environment of a phone call. Something that a freephone number actively incentivizes.
Of course, if cNumber users can handle these issues with speed and a cheerful attitude, then the problem solved. As their customers’ incredible experiences with their extra service will prompt to a far stronger likelihood of customer retention.
To put it simply:
At the end of the day, ‘Call us free’ is a compelling message for your customers and with Ofcom limiting the supply of 0800 numbers, the new 0808 freephone UK number is becoming more widespread. This is a good opportunity to sign up with cNumber with its wide range of 0808 lines available.
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